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Cristina on Aug 5, 2021
1 out of 5 starsHorrible customer service! I should have known about the seller’s lack of communication based on barely responding to my messages prior to ordering. I had to reach out several times just to get pricing information. I gave her the benefit of doubt and placed an order and was told I would receive pictures of paint samples and after almost a week still did not have these samples. Seller has extremely poor communication. After being unhappy and worried I wouldn’t have the product in time, I reached out to get a refund and seller refused to provide full refund. I asked several times and was denied. Never received any product. Seller claims she spent hours creating font samples for me when in reality I could easily go into Word and type out several samples within a couple of minutes. Terrible experience - do not order from her.
Alma responded on Aug 9, 2021
I am always open to feedback however I would like to point out a couple of things in your review. I responded to you the same day when you inquired about the custom sign. Your order was received July 22, I sent you 4 font options on July 24, 2021 to which you indicated you did not like. You also provided inspiration pictures of possible fonts. On July 25, I provided you with additional font options as well a sample of your inspiration pic using the fonts I selected. At that point you opted to cancel your order. It is disappointing that you would undervalue someone's work by "easily going into word and typing out some fonts". Please note you cancelled your order within the first 3 business days and we had not moved on from the design phase to even provide samples of the possible frame to be used.
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